Job offer display:
computer help desk representative – systems
Number of position(s) to fill : 2
Offer N° : 2003924
In-house job name (if different) : Hardware and Software Support
In-house reference (competitive examination n°, code, etc.) : TACMTL
REYNOLDS ET REYNOLDS (CANADA) LTÉÉ
Work place
11075 Louis H Lafontaine
Anjou (Québec)
H1J3A3
Main functions
Reynolds and Reynolds is a market leader in delivering information technology, software solutions, document solutions and professional services to automotive retailers and automakers. We create innovative solutions that connect car companies, retailers and consumers, with applications to manage sales and service programs, loyalty programs and procurement systems. As well, we provide a range of technology services from consulting and design to integration and training. Our Canadian operation has been growing for over 40 years, and we are looking to add to our award-winning team in our Montreal based office. We are seeking talented, dynamic, customer service oriented professionals with a computer science degree/diploma or equivalent work experience for multiple openings in our Montreal based Technical Assistance Centre. Candidates should have good communication skills, as well as good analytical, troubleshooting and problem solving skills. Job Responsibilities -Provide remote support and resolution of computer software/hardware problems through telephone diagnosis and direction. -Research and resolve procedural service reports. -Respond to and diagnose service issues through discussions with customers and assign appropriate support. -Serve as single point of ownership for customer issues to ensure resolution. -Document customer issues, troubleshooting steps and resolution using the call-tracking tool. -Understand customer business processes and prioritize incoming accordingly. -Promote customer relations. Education/Experience -Degree or diploma in business/technology or equivalent. -1-3 years related professional experience. -Must be fully bilingual (French / English) -Knowledge of UNIX and/or Linux operating systems or Microsoft Certification, CompTIA, A+, or equivalent experience; OR Programming experience with Basic or similar language. -Experience with recording calls received; troubleshooting customer problems on the phone; diagnosing, data gathering, analyzing, resolving and escalating problems; following up problems and closing issues. If you are looking to grow your career within an established organization, please submit your bilingual resume with salary requirements to Careers_Canada@reyrey.com, Ref. #TACMTLEMQ. We thank everyone for their interest in Reynolds and Reynolds. Only qualified candidates will be contacted.
For more information : http://www.reyrey.ca
Requirements and working conditions
Education :
Collegial
Completed
Years of experience related to the job offer : 1 to 6 months experience
Language(s) asked for :
French : very good knowledge
English : very good knowledge
Salary offered : to be discussed
Number of hours per week : 40
Job status :
permanent
full time
day
Job start date : 23-Mar.-2009
Communication
Means of communication :
telephone : 9052676000