Customer service agent (Bilingual)
Terms of Employment: Permanent, Part Time, Overtime, Day
Salary: $15.56 to $19.27 Hourly for 37.5 hours per week, As per collective agreement
Anticipated Start Date: As soon as possible
Location: Espanola, Ontario (1 vacancy)
Skill Requirements:
Education: Completion of high school, Some college/CEGEP/vocational or technical training
Credentials (certificates, licences, memberships, courses, etc.): First Aid Certificate, CPR Certificate, Not required
Experience: 2 years to less than 3 years
Languages: Speak English, Speak French, Read English, Read French, Write English, Write French
Work Setting: Private sector
Business Equipment and Computer Applications: Windows, General office equipment, Electronic mail, Word processing software
Specific Skills: Answer inquiries and provide information to customers, Explain the type and cost of services offered, Receive payments, Issue receipts and other forms, Receive and log complaints, Investigate complaints, Receive application forms, Access and process information, Perform general office duties
Security and Safety: Bondable
Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Repetitive tasks, Attention to detail, Walking
Work Site Environment: Confined spaces, Noisy
Transportation/Travel Information: Willing to travel
Work Location Information: Urban area
Essential Skills: Reading text, Document use, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Finding information, Computer use, Continuous learning
Other Information:Must be bilinugal.Provide information to applicants and process variety of classes of Licenses. Conduct vision, written/oral knowledge testing. Process related transactions and collect fees.
Employer: Serco DES Inc.
How to Apply:
Please apply for this job only in the manner specified by the employer. Failure to do so may result in your application not being properly considered for the position.
Contact Name: Edward Chan
Online: http://serco.hirefx.com
Business Profile: Serco DES Inc. is the licensed Service Provider of Driver Examination Services throughout the Province of Ontario.