Customer services representative – call centre (Customer Solutions Rep – Level 2)
Terms of Employment: Permanent, Full Time, Shift, Day, Evening
Salary: $11.00 Hourly for 40 hours per week, Bonus
Anticipated Start Date: As soon as possible
Location: Saint John, New Brunswick (7 vacancies )
Skill Requirements:
Education: Completion of high school, Some college/CEGEP/vocational or technical training, Completion of college/CEGEP/vocational or technical training
Credentials (certificates, licences, memberships, courses, etc.): Not applicable, Not required
Experience: 1 year to less than 2 years
Languages: Speak English, Read English, Write English
Business Equipment and Computer Applications: Windows, General office equipment, Electronic mail, Electronic scheduler, Word processing software, Spreadsheet software, Internet browser
Specific Skills: Answer inquiries and provide information to customers, Explain the type and cost of services offered, Issue receipts and other forms, Receive and log complaints, Investigate complaints, Access and process information, Maintain records and statistics, Perform general office duties, Order supplies and maintain inventory
Security and Safety: Criminal record check
Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Repetitive tasks, Attention to detail
Transportation/Travel Information: Own transportation, Public transportation is available
Essential Skills: Reading text, Document use, Numeracy, Writing, Oral communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learning
Other Information: This position is a Level 2 Customer Service Representative. You MUST be technically inclined and have experience in troubleshooting technical issues as well as resolving technical issues.
Employer: Ian Martin Limited
How to Apply:
Please apply for this job only in the manner specified by the employer. Failure to do so may result in your application not being properly considered for the position.
Contact Name: Shanna Hawkins

By Mail:
580 Main Street, suite B203
Saint John, New Brunswick
E2K 1J5

In Person between 9:00 and 16:30:

580 Main Street, suite B203
Saint John, New Brunswick
E2K 1J5

By Phone between 9:00 and 17:00:
(506) 635-8229
By Fax: (506) 635-7880
By E-mail: hawkinss@ianmartin.com
Online: http://www.ianmartin.comLink to an external site